Kerstin Kolvenbach

UX Research & UI Design

a Social Goods Case Study

iHelp! is a social goods project I did for the UX design professional certificate course from Google. I learned how to empathize with the potential user and define and ideate problem statements. I mastered the whole design process from sketching and wireframing through mockups and high-fidelity prototypes in Figma and Adobe XD. I also explored UX research processes and practiced user interviews to test early concepts.

Download the full case study here: iHelp! - Case Study

iHelp! Refugee App

Scope

The Product

The product is a platform that allows individuals (refugees) to create ads for things they need. People that want to donate can browse these ads and respond to them.

The Problem

It is difficult for refugees and people in need to find all local sources for help and donations. At the same time it is difficult for people that want to help to find out what is needed and by whom.

The Goal

Create an app that matches people in need with people that want to help and make it easier to donate exactly what is needed at the right time.

My Role

As a student of the Google UX professional certificate, I did the whole design process from empathizing, defining, and ideation to research, competitive audits, wireframing, prototyping, and testing.

Wireframes & Low-fidelity Prototypes

I had the goal to make the app as simple as possible and as accessible as possible, so I started by creating wireframes to test its usability. A critical consideration during the design process was that both parties would not necessarily speak the same language, which had a profound impact on the UX design.

There are two distinct user flows for each user type:

For people in need, the main flow is to create an ad.
People willing to help have a different user flow: They respond to ads by offering donations.

Mockups & High-fidelity Prototypes

My personal goal was to create an app for as many devices as possible to make it accessible to everyone. I created a simple interface to guarantee a consistent user experience across device types.